What is Success?

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Success in performance assessments is often measured with financial drivers, but is that enough? In our Viewpoint, we explore how qualitative topics such as employee satisfaction, customer loyalty, and sustainability, can complement financial drivers to create a more holistic performance assessment. The Quality Scorecard, introduced in the publication, offers a framework to systematically integrate these qualitative elements into performance discussions. By intentionally avoiding mechanistic interdependence of measured values, targets, deviations from targets and the associated consequences, the approach fosters an entrepreneurial dialogue between management and the board while avoiding overly rigid, mechanistic evaluations.

GECN Group is an independent executive remuneration and corporate governance advisory firm servicing clients in Africa, Asia, Australia/New Zealand, Canada, Continental Europe, Middle East, the U.K, and the U.S.

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